In this showcase you will find a selection of training courses and exams in the APMG ISO/IEC 20000 Practitioner context.
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ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It establishes the requirements and provides the details to implement an effective Service Management System required to deliver high quality IT services, together with guidance on how to demonstrate compliance to the standard.
The APMG ISO/IEC Practitioner certification is automatically achieved after passing the APMG ISO/IEC Practitioner exam. The APMG ISO/IEC Practitioner course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
At the moment, APMG ISO/IEC 20000 certification is available in two versions, 2011 version and 2018 version.
From 15th July 2019, 2011 version we be officially replaced by 2018 version.
At ISO/IEC 20000 Practitioner level the candidate should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organizations or those considering certification.
The course prepares the participants for the exam APMG ISO/IEC Practitioner certificate in IT Service Management.
Here below you can read the course sheet with information about APMG ISO/IEC Practitioner course.