ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT ONLINE EXAM FORMAT
- Duration of 90 minutes (105 minutes for candidates taking the exam in a language other than their native)
- Closed book
- 40 multiple choice questions
- Passing score: 28/40 marks - 70%
For more information about technical requirements and online exam procedure, please click here.
Who it is aimed at
This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
In order to access ITIL® 4 Create Deliver and Support course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
ITIL® 4 Specialist: Create, Deliver and Support official certificate