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ITIL® 4 Specialist: Create, Deliver and Support ONE-to-ONE 2Hours with exam online course with coaching in English, French, Spanish provided by iLEARN Innovative Learning



iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

ACCESS DURATION
  • 120 access days to the platform
ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT ONLINE COURSE DETAILS
  • 5 lessons (6 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 2 official mock exams
  • Exercises and solutions
  • Access 24/7
  • Official manual in digital format (paper version available for a fee by clicking on the option “Surcharge for paper manual” at the bottom of this page) – We recommend choosing the manual in the language of the course, if available
  • PeopleCert official mock exam (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”) - coming soon

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
For further information about online courses, please click here.

ONE-TO-ONE COURSE FORMAT AND CHARACTERISTICS
  • Coaching for planning learning activities
  • Repeat any lessons at any time
  • Send messages to accredited teachers asking, for example, for more in-depth information and didactic support
  • Didactic support dedicated by accredited teachers
  • One-to-one sessions to check learning and for deepening of content with accredited teacher and provided in the native language via web-conference
ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT ONLINE EXAM FORMAT
  • Duration of 90 minutes (105 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 28/40 marks - 70%

For more information about technical requirements and online exam procedure, please click here.

PDU - ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT

Our ITIL® 4 Specialist Create, Deliver and Support (ITIL 4 CDS) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 3
Leadership: 2
Strategic: 16

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

Location

Online

Accreditation

PeopleCert

Individual price

Select Country
819,00EUR

Access duration of the course

120 days

Language

English, French, Spanish

Objectives

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Who it is aimed at

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Contents

  • Introduction
  • Organization, management & planning for CDS
  • Information & technology, & the SVS
  • Developing a new service; value stream & practices
  • Supporting a live service; value stream & practices
  • Techniques & options for CDS

Prerequisites

In order to access ITIL® 4 Create Deliver and Support course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Teacher language

English, French, Spanish

Material course language

English, French, Spanish

Exam type

Online

Certification

ITIL® 4 Specialist: Create, Deliver and Support official certificate

Certificate type

Online

Exam language

English, French, Spanish
PURCHASE OPTIONS – COMPLETE YOUR PACKAGE!
Exam location*

The country where the online examination is sat determines the price of the product.
For more information, please read the Commercial Conditions (1.3 PeopleCert exam location).

Please, select one of the below options.



PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the activation date of your account on the platform. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.

12 months validity from issue date. I confirm I have read terms. - 0.00EUR


Language*

Please select the course and/or exam language.



PROMO - ADD FOR FREE AN iLEARN COURSE

By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from ones listed below.
iLEARN also offers the possibility to add the relevant exam at a reduced price.
Furthermore, by selecting a ScrumLearn® or KanbanLearn® training course, you can choose to obtain also 1-year free access to EasyBoards®, one of the best enteprise Kanban or Scrum team software tools integrated in our training offer for free.

For the complete list of our free courses, please visit this link.



Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Paper format - 30.00EUR


Add the manual in paper format

The price of this package includes the official course manual in digital format. You can request the paper version paying an extra fee, selecting this option.

If you select this option, please send us by email the shipping address for the manual.

I want to request the official manual in paper format. - 99.00EUR


Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

PDF format - 10.00EUR


PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

Add a second attempt to your exam voucher. - 55.00EUR




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