• Upgrade ITIL 4 Foundation   ENG



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AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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ITIL® 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. 
The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization.

Access duration
  • 120 access days to the platform
ITIL 4 Foundation online course details
  • 8 lessons (3 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 2 official mock exams
  • Exercises and solutions
  • Access 24/7

For further information about online courses, please click here.

Location

Online

Individual price

199,00€

Access duration of the course

120 days

Language

English, French, Spanish

Objectives

Students who complete this course will have learned:

  • An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
  • The key concepts and value of IT service management to IT service providers and their customers
  • How the ITIL guiding principles can help organizations adopt and adapt service management
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 18 ITIL practices and the 7 essential practices
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
  • How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

Who it is aimed at

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Contents

Key Service Management and ITIL 4 Concepts

  • Defining Value and its relationship with stakeholders
  • Service relationships and co-creation of value
  • Understanding Service Offerings and Products
  • Balancing Outcomes, Value, Costs and Risks
  • The 4 Dimensions of Service Management
    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes

The ITIL 4 Guiding Principles

  • Introduction to the Guiding Principles
  • Understand and apply each of the 7 Guiding Principles

ITIL 4 Service Management Practices

  • Introducing the 3 areas of Practice
  • Key practices in ITIL4
    • Incident Management
    • Problem Management
    • Change Control
    • Service Request Management
    • Service Level Management
    • Service Desk
    • Continual Improvement
  • Overview of other practices in ITIL4

The ITIL 4 Service Value System (SVS)

  • Understanding the role of the Service Value System
  • Elements of the ITIL4 SVS
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual Improvement
  • Service Value Chain
    • Understanding the Elements of the Service Value Chain
    • Practices and their role in the Service Value Chain
    • Using the Service Value Chain to identify and map Value Streams

Prerequisites

There are no specific pre-requisites. 
By the way, some appreciation of the ideas and principles of services may be useful.

Teacher language

English, French, Spanish

Material course language

English, French, Spanish

Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).



Digital format manual (optional)

Please select the manual you want to purchase.

Please, note that the course is completely and officially accredited: the manual is therefore not mandatory.



Course language*

Please select the course language.





ITIL® 4 Foundation 120d without exam online course in provided by iLEARN Innovative Learning