ITIL® 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individuals work and the work of the organization.
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Students who complete this course will have learned:
Key Service Management and ITIL 4 Concepts
The ITIL 4 Guiding Principles
ITIL 4 Service Management Practices
The ITIL 4 Service Value System (SVS)
There are no specific pre-requisites.
By the way, some appreciation of the ideas and principles of services may be useful.