ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individuals work and the work of the organization.
Classroom courses are confirmed approximately three weeks before the actual start of the course, reaching the minimum number of participants required. For this reason, please, contact us before making any payments.
Students who complete this course will have learned:
Key Service Management and ITIL 4 Concepts
The ITIL 4 Guiding Principles
ITIL 4 Service Management Practices
The ITIL 4 Service Value System (SVS)
There are no specific pre-requisites.
By the way, some appreciation of the ideas and principles of services may be useful.
ITIL® 4 Foundation official certificate