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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization.

Classroom courses are confirmed approximately three weeks before the actual start of the course, reaching the minimum number of participants required. For this reason, please, contact us before making any payments.

Location

Bristol

Accreditation

PeopleCert

Individual price

1.290,00€

Course start date

09-03-2020

Course end date

10-03-2020

Duration

2 days

Language

English

Objectives

Students who complete this course will have learned:

  • An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
  • The key concepts and value of IT service management to IT service providers and their customers
  • How the ITIL guiding principles can help organizations adopt and adapt service management
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 18 ITIL practices and the 7 essential practices
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
  • How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

Who it is aimed at

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Contents

Key Service Management and ITIL 4 Concepts

  • Defining Value and its relationship with stakeholders
  • Service relationships and co-creation of value
  • Understanding Service Offerings and Products
  • Balancing Outcomes, Value, Costs and Risks
  • The 4 Dimensions of Service Management
    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes

The ITIL 4 Guiding Principles

  • Introduction to the Guiding Principles
  • Understand and apply each of the 7 Guiding Principles

ITIL 4 Service Management Practices

  • Introducing the 3 areas of Practice
  • Key practices in ITIL4
    • Incident Management
    • Problem Management
    • Change Control
    • Service Request Management
    • Service Level Management
    • Service Desk
    • Continual Improvement
  • Overview of other practices in ITIL4

The ITIL 4 Service Value System (SVS)

  • Understanding the role of the Service Value System
  • Elements of the ITIL4 SVS
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual Improvement
  • Service Value Chain
    • Understanding the Elements of the Service Value Chain
    • Practices and their role in the Service Value Chain
    • Using the Service Value Chain to identify and map Value Streams

Prerequisites

There are no specific pre-requisites. 
By the way, some appreciation of the ideas and principles of services may be useful.

Teacher language

English

Material course language

English

Exam type

Paper

Certification

ITIL® 4 Foundation official certificate

Certificate type

Online

Exam language

English

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.



Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) or paper format (shipping included).





ITIL® 4 Foundation classroom course in from 09 March 2020 in Bristol lasting 2 days provided by iLEARN Innovative Learning