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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

ACCESS DURATION
  • 120 access days to the platform
ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT ONLINE COURSE DETAILS
  • 5 lessons (6 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 1 official mock exam
  • Exercises and solutions
  • Access 24/7

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
For further information about online courses, please click here.

ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT ONLINE EXAM FORMAT
  • Duration of 90 minutes (105 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 28/40 marks - 70%

For more information about technical requirements and online exam procedure, please click here.

Location

Online

Accreditation

PeopleCert

Discounted price

499,00€
449,10€ up to 30/04/2020

Access duration of the course

120 days

Language

English

Objectives

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Who it is aimed at

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Contents

  • Introduction
  • Organization, management & planning for CDS
  • Information & technology, & the SVS
  • Developing a new service; value stream & practices
  • Supporting a live service; value stream & practices
  • Techniques & options for CDS

Prerequisites

In order to access ITIL® 4 Create Deliver and Support course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL® 4 Specialist: Create, Deliver and Support official certificate

Certificate type

Online

Exam language

English

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.



Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) or paper format (shipping included).



PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.



PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt, for just 55€.
You will have up to 6 months from the date of the first attempt to retake your exam.



Digital format manual (optional)

Please select the manual you want to purchase.

Please, note that the course is completely and officially accredited: the manual is therefore not mandatory.



PROMO - ADD FOR FREE ScrumLearn Master Certified course

By purchasing any "course with exam" package, iLEARN gives you the possibility to access ScrumLearn Master Certified online course for free for 30 days.
iLEARN also offers the possibility to add ScrumLearn Master Certified exam for only 149€.
Course and exam are available in English, French, Spanish and Italian.





ITIL® 4 Specialist: Create, Deliver and Support 120d with exam online course in English provided by iLEARN Innovative Learning

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0039 0362 330107
[email protected]

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