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ITIL® 4 Specialist: Drive Stakeholder Value - Virtual - Time zone: Rome, Berlin, Madrid, Paris distant course with exam in Italian from 13 December 2022 lasting 3 days provided by iLEARN Innovative Learning



iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL® 4 Specialist: Drive Stakeholder Value Virtual course details:

  • Course provided in Virtual (Distant) mode: this method allows the candidate to participate actively interacting with the teacher and with the other students in the course, thanks to the use of an advanced web-conferencing solution that allows the candidate to follow the course videos, presentation slides and speak or use a chat with the teacher and the other students.
  • Course schedule: from 9 am to 6 pm with 1-hour break from 1 pm to 2 pm

Material included in the ITIL® 4 Specialist: Create, Deliver and Support irtual course:

  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Certification exam included

 

Distant courses are confirmed approximately three weeks before the actual start of the course, reaching the minimum number of participants required. For this reason, please, contact us before making any payments.

Location

Distant

Accreditation

PeopleCert

Discounted price

Select Country
1.199,00EUR
1.099,00EUR up to 06/12/2022

Course start date

13-12-2022

Course end date

15-12-2022

Duration

3 days

Language

Italian

Time zone

Europe/Rome, Berlin, Madrid, Paris GMT+01

Objectives

  • Understand how customer journeys are designed
  • Understand how to target markets and stakeholders
  • Understand how to foster stakeholder relationships
  • Understand how to align expectations and agree upon details of service
  • Understand how to onboard and off-board customers and users
  • Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Understand how to realize and validate service value

Who it is aimed at

This course is aimed at individuals in management and service management roles who have a responsibility for the practices such as software engineer/developer, DevOps Manager/Specialist, Solution Architect, etc., as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

Contents

  • Value propositions
  • Fostering relationships
  • Keeping engagement channels open
  • Shaping demand
  • Designing service offerings
  • Aligning and agreeing expectations
  • Co-creating service experiences
  • Realizing value

Prerequisites

In order to access ITIL® 4 Drive Stakeholder Value course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Teacher language

Italian

Material course language

English

Exam type

Online

Certification

ITIL® 4 Specialist: Drive Stakeholder Value official certificate

Certificate type

Online

Exam language

English
PURCHASE OPTIONS – COMPLETE YOUR PACKAGE!
PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the activation date of your account on the platform. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.

12 months validity from issue date. I confirm I have read terms. - 0.00EUR


Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Paper format - 30.00EUR


PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

Add a second attempt to your exam voucher. - 55.00EUR


Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

PDF format - 10.00EUR




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