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ITIL® 4 Specialist: Create, Deliver and Support ONE-to-ONE 4Hours with exam
ITIL® 4 Specialist: Create, Deliver and Support ONE-to-ONE 4Hours with exam online course with coaching in English,French,Spanish provided by iLEARN Innovative Learning
Purchase Options Purchase Options Complete your package! Starting from 1179,00 EUR
ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
ACCESS DURATION
- 120 access days to the platform
ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT ONLINE COURSE DETAILS
- 5 lessons (6 hours of video)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- End-of-lesson quizzes
- Access 24/7
- Official manual in digital format (paper version available for a fee by clicking on the option “Surcharge for paper manual” at the bottom of this page) – We recommend choosing the manual in the language of the course, if available
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”) - coming soon
To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
For further information about online courses, please click here.
ONE-TO-ONE COURSE FORMAT AND CHARACTERISTICS
- Coaching for planning learning activities
- Repeat any lessons at any time
- Send messages to accredited teachers asking, for example, for more in-depth information and didactic support
- Didactic support dedicated by accredited teachers
- One-to-one sessions to check learning and for deepening of content with accredited teacher and provided in the native language via web-conference
ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT ONLINE EXAM FORMAT
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 28/40 marks - 70%
For more information about technical requirements and online exam procedure, please click here.
PDU - ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT
Our ITIL® 4 Specialist Create, Deliver and Support (ITIL 4 CDS) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
Technical: 3
Leadership: 2
Strategic: 16
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
ONE-to-ONE course (online+coaching)Location
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
120 daysLanguage
English, French, SpanishObjectives
- Understand how to plan and build a service value stream to create, deliver, and support services:
- Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
- Understand the value of positive communications
- Understand the planning and management of resources in the SVS
- Understand the value and use of IT across the SVS
- Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
- Learn how to design, develop, and transition a value stream using ITIL practices
- Learn how to better provide user support using ITIL practices
- Learn how to create, deliver, and support services:
- Discover how to prioritize, structure, and coordinate work and activities
- Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
Who it is aimed at
This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
Contents
- Introduction
- Organization, management & planning for CDS
- Information & technology, & the SVS
- Developing a new service; value stream & practices
- Supporting a live service; value stream & practices
- Techniques & options for CDS
Prerequisites
In order to access ITIL® 4 Create Deliver and Support course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
Teacher language
Material course language
Exam type
Certificate type
Exam language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.