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ITIL® 4 Specialist: Drive Stakeholder Value Courses

ITIL 4 Specialist: Drive Stakeholder Value certification training courses and exams available in several languages and provided by iLEARN


Availability and prices of ITIL® 4 Specialist: Drive Stakeholder Value courses

ITIL® 4 Specialist: Drive Stakeholder Value online courses (e-learning) with exam

In this showcase you will find a selection of training courses and exams concerning ITIL® 4 Specialist: Drive Stakeholder Value within the ITIL 4 qualification scheme.
If you do not see the ITIL® 4 Specialist: Drive Stakeholder Value online/distant course or exam you want, please contact us.

ITIL® 4 Specialist: Drive Stakeholder Value distance - live virtual courses calendar

In this showcase you will find the next available dates for ITIL® 4 Specialist: Drive Stakeholder Value online courses (live virtual sessions) with ITIL certification exam. These courses are provided via web-conference in real time by our accredited trainers, that will be at your complete disposal. The ITIL® 4 Specialist: Drive Stakeholder Value certification exam will be taken online on PeopleCert portal. 

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (ITIL 4 SPECIALIST DSV)

ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

 

ITIL® 4 SPECIALIST DRIVE STAKEHOLDER VALUE CERTIFICATION (ITIL 4 DSV)

ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

 

ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE (ITIL DSV)

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

 

PDU - ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE (ITIL DSV)

Our ITIL 4 Specialist Drive Stakeholder Value (ITIL DSV) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 3
Leadership: 2
Strategic: 16

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

Here below you can read the course sheet with information about ITIL® 4 Specialist: Drive Stakeholder Value course.

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

  • billing to a non EU company or citizen
  • billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

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With the purchase of e-learning packages with 14, 30, 120 and 180 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

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The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

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During the purchase process it is possible to register data and details of each participant. 

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Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date.
In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.

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