ITIL® 4 Specialist: Drive Stakeholder Value Courses

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ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (ITIL 4 SPECIALIST DSV)

ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

ITIL® 4 SPECIALIST DRIVE STAKEHOLDER VALUE CERTIFICATION (ITIL 4 DSV)

ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE (ITIL DSV)

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

LEARNING DIGITAL ASSISTANT FOR ITIL 4 COURSES

iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.

Discover all the details about your new virtual personal guide for ITIL 4 training.

PDU - ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE (ITIL DSV)

Our ITIL 4 Specialist Drive Stakeholder Value (ITIL DSV) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 3
Leadership: 2
Strategic: 16

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

Here below you can read the course sheet with information about ITIL® 4 Specialist: Drive Stakeholder Value course.