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ITIL® 4 Specialist: Monitor, Support and Fulfil exam + Self-study material online with exam provided by iLEARN Innovative Learning

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


ITIL 4 Specialist: Monitor, Support, and Fulfil is a batch of the ITIL 4 Practice Manager modules that helps individuals in showcasing their comprehension and implementation of the principles encompassed in the five ITIL Management Practices, maximizing value at both strategic and operational levels.

ITIL 4 Specialist: Monitor, Support and Fulfil Combined online exam format
  • Duration of 60 minutes (75 minutes for candidates taking the exam in a language other than their native)
  • Closed book
  • 60 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 39/60 marks - 65%

For more information about technical requirements and online exam procedure, please click here.

What does the self-study material include?
  • Official manual in digital format
  • PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
  • 2 official PeopleCert sample papers
  • Asynchronous Accredited Trainer Support
  • A Two, four, or eight hours coaching session with an accredited trainer (optional service).

By ordering this self-study package you will cover all the requisites imposed by PeopleCert and will be eligible to take the final certification exam.





Discounted price

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578,55EUR up to 30/09/2023



  • Outline the fundamental ideas, values, principles, and challenges associated with ITIL 4's five management practices
  • Guarantee that stakeholders grasp both the strategic and operational necessities for value co-creation and attaining business objectives
  • Incorporate the practices into the organization's value streams
  • Comprehend the connections and collaborative potential among these five practices
  • Utilize metrics and success factors of the practices to enhance performance
  • Evaluate, measure, and cultivate the proficiency of the different practices by employing the ITIL Maturity Model.

Who it is aimed at

  • Individuals seeking to enhance their Service Management experience
  • Current and aspiring ITSM managers
  • ITSM practitioners engaged in the operation of IT-supported and digital products and services, holding responsibility for comprehensive service delivery
  • Professionals aiming to demonstrate and authenticate their expertise in the particular practice area


ITIL 4 Specialist: Monitor, Support and Fulfil training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:

  • Service Desk
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring & Event Management


In order to access any of the ITIL 4 Specialist: Monitor, Support and Fulfil modules, candidates must hold an ITIL 4 Foundation certificate.

In order to access the exam, it is mandatory to have attended an accredited training course.

Teacher language

Material course language

Exam type



ITIL® 4 Specialist: Monitor, Support and Fulfil official certificate

This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.

Certificate type


Exam language

PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the activation date of your account on the platform. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.

12 months validity from issue date. I confirm I have read terms. - 0.00EUR

Exam location*

The country where the online examination is sat determines the price of the product.
For more information, please read the Commercial Conditions (1.3 Exam location).

Please, select one of the below options.

PeopleCert Official Training Material*

This package includes in the price the PeopleCert Official Training Material (OTM), an extra study resource to the training course provided by iLEARN.
You will be able to access and download the material from our eLearning platform, using the credentials that will be provided to you.

Please select below the language in which you would like to receive the OTM.

ITIL® 4 Specialist: Monitor, Support and Fulfil - English - 0.00EUR

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Paper format - 30.00EUR

Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

PDF format - 10.00EUR

PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

Add a second attempt to your exam voucher. - 59.00EUR

Add a coaching session with an accredited trainer

You can add a coaching session with an accredited trainer.

The coaching will be held live through a web-conference tool (Microsoft Teams) and will enable you to discuss about the topics that are less clear to you with our trainers, including information about how to handle the certification exam. We recommend to take the coaching session after studying the self-study material and before taking the exam, to make sure you are prepared for the official examination.

You can choose different durations for your coaching: 2, 4 or 8 hours. Please select the option you prefer in the list below.

PeopleCert official Mock Exam

This option gives you the possibility to access the official mock exam (exam simulator) in PeopleCert portal. With the exam simulator you will be able to simulate the real online exam experience (this is an additional service besides the mock exams already included in the course, if purchased).

I want to add to my package the official ITIL® 4 Specialist: Monitor, Support and Fulfil exam simulator. - 59.00EUR

Add 1 year MyAxelos membership

By selecting this option, you will receive 1 year of MyAxelos subscription.
For more details about the service, the PeopleCert Professional Development scheme, and the elements included in the subscription, visit this page.

I want to receive the 1 year MyAxelos membership - 109.00EUR


By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from ones listed below.
iLEARN also offers the possibility to add the relevant exam at a reduced price.
Furthermore, by selecting a ScrumLearn® or KanbanLearn® training course, you will get also 1-year free access to EasyBoards®, one of the best enteprise Kanban or Scrum team software tools integrated in our training offer for free.

For the complete list of our free courses, please visit this link.

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