ITIL® 4 Leader: Digital & IT Strategy

This course focuses on the alignment of digital business strategy with IT strategy. Attendees acquire an understanding of:

• How disruption from new technologies are impacting organizations in every industry
• How business leaders are responding
• How to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success

• Individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL qualification holders wishing to develop their knowledge.

• Alignment of Digital Business Strategy with IT Strategy
• Tech Disruption, Organizational Impact, & Response from Business Leaders
• Strategic-Level Discussion for Business Leaders
• Implementing Effective IT and Digital Strategy to Drive Success & Tackle Disruptive Tech

In order to access ITIL® 4 Leader Digital & IT Strategy exam, students must:

• Have obtained ITIL® 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
• Have attended an accredited training course
• Complete and receive a passing score on the 4 Case Study Assignments included in the course (click here for more information)
• Have a minimum of three years of IT managerial experience

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

• Classroom/distant course duration: 3 days 
• Online course durations:
  • 14 platform access days
  • 30 platform access days
  • 120 platform access days

21 contact hours (the required number of contact hours in order to attend the exam).

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!