• Understand the Key Concepts of Direct, Plan & Improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices

This course is aimed at IT leaders and managers of all levels of the organisation who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

• Introduction
• Key concepts of DPI
• Key principles and methods of Direction and Planning
• Governance, Risk and Compliance
• Continual improvement
• Communication and organizational Change Management
• Measurement and reporting
• Value streams and practices

In order to access ITIL® 4 Direct Plan and Improve course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

• Classroom/distant course duration: 3 days 
• Online course durations:
  • 14 platform access days
  • 30 platform access days
  • 120 platform access days

21 contact hours (the required number of contact hours in order to attend the exam).

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!