ITIL® Foundation Courses

ITIL 4 Foundation certification training courses and exams based on ITIL methodology and framework


Summary of Topics

Availability and prices of ITIL® Foundation courses

ITIL® 4 Foundation online courses (e-learning) with exam

In this showcase you will find a selection of training courses, exams and mock exams concerning ITIL® Foundation within ITIL 4 Edition qualification scheme. 
If you do not see a specific ITIL Foundation course or ITIL Foundation exam, please contact us.
iLEARN is a PeopleCert Gold Partner for ITIL 4 courses.

ITIL Foundation online exam

In this showcase you will be able to purchase the ITIL Foundation exam voucher only (ITIL v4) to take the online exam on PeopleCert portal, in complete autonomy, 24 hours a day.

ITIL 4 Foundation distance - live virtual courses calendar

In this showcase you will find the next available dates for ITIL Foundation online courses (live virtual sessions) with certification exam. These courses are provided via web-conference in real time by our ITIL accredited trainers. The ITIL 4 Foundation certification exam will be taken online on PeopleCert portal. 

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
iLEARN is ATO of PeopleCert for ITIL courses

To verify the PeopleCert accreditation, click on the logo.

The ITIL® Foundation course is perfect for those who need a basic knowledge of ITIL principles.

Our accredited training covers the essentials of managing IT services today, helping you understand the key terms and ideas.

By attending the ITIL® 4 Foundation course, you'll see how ITIL 4 can enhance both your work and your organization's performance.

All our ITIL courses are officially accredited and based on the latest ITIL 4 framework owned by PeopleCert. Our training packages allow our international students and candidates to attempt the official ITIL 4 Foundation exam and get the corresponding professional certification.

As you can see at the top of the page, iLEARN provides ITIL 4 Foundation courses in different delivery options: in full e-learning (self-paced), in virtual classroom (remotely) or in traditional classroom.

 

How to prepare for ITIL 4 Foundation certification?

Your journey to the final certification will be so easy with iLEARN!

1. Attend the course! Choose one of our ITIL 4 Foundation courses:

  • Are you a free-lance professional or a student?
    In this case, we highly recommend you to opt for our self-paced online course. You will be able to study autonomously, using your laptop, from all around the world and there is no need to create groups of students to confirm a course;
  • Do you work for an HR department or you are a manager?
    Plan a classroom or virtual remote course for your colleagues or employees! We will organize a private training session only for your company. Otherwise, you may opt for placing bulk orders of ITIL Foundation e-learning courses and get higher discounts. 

2. Take the exam! Once you complete your learning journey, register on PeopleCert portal and schedule your ITIL Foundation examination session. You will need only your PC and an internet connection. Results are usually released in a couple of days.

 

Complete your ITIL 4 Foundation training order directly from this website. Go on the top of the page and select the course bundle your prefer. You will be able to pay by Credit Card, Pay Pal or Bank Transfer.
If you are a company and you need a formal quotation, just contact us: info@innovativelearning.eu  

 

Why should you choose iLEARN?

There are a lot of benefits in purchasing ITIL Service Management training with iLEARN:

  • Courses and certifications exams are available in many languages;
  • The PeopleCert official certificate is always included in PDF format (show it your employer and improve in your career!);
  • You can take the ITIL Foundation official exam directly from home, wherever you are (no time-zone problems);
  • iLEARN tutors are always available to provide you with training support by email;
  • If you purchase an ITIL 4 Foundation training pack, you can get another official online course for free. 

Don’t forget that iLEARN is one of the top ten companies in the world in terms of volume of PeopleCert certification exams delivered globally!

 

Extra-services available?

For sure! During the order create your training bundle and add:

  • The “Learning Digital Assistant” – discover more about your new virtual personal guide for ITIL 4 training;
  • The “ITIL 4 Foundation Mock Exam” service: mock exams are one of the best ways to engage in practice & tackle exam-anxiety;
  • The "Take2 option": repeat the exam in case you fail the first attempt;
  • The “Attendance Certificate” (letter of attendance): certify the completion of your ITIL Foundation course and use it to earn, for example, PMI PDUs if you have to maintain PMP or other PMI certifications.

 

Details about iLEARN ITIL 4 Foundation courses

Objectives

Students who complete this course will have learned:

  • An overview of the tools and methodologies, purpose and components of ITIL (ITIL 4 Edition), including the ITIL Service Lifecycle and the Service Value System
  • The key concepts and value of IT service management to IT service providers and their customers
  • How the ITIL guiding principles can help organizations adopt and adapt service management
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 18 ITIL practices and the 7 essential practices
  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
  • How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

Who it is aimed at

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Contents

Key Service Management and ITIL Concepts

  • Defining Value and its relationship with stakeholders
  • Service relationships and co-creation of value
  • Understanding Service Offerings and Products
  • Balancing Outcomes, Value, Costs and Risks
  • The 4 Dimensions of Service Management
    • Organisations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes

The ITIL Guiding Principles

  • Introduction to the Guiding Principles
  • Understand and apply each of the 7 Guiding Principles

ITIL Service Management Practices

  • Introducing the 3 areas of Practice
  • Key practices in ITIL4
    • Incident Management
    • Problem Management
    • Change Control
    • Service Request Management
    • Service Level Management
    • Service Desk
    • Continual Improvement
  • Overview of other practices in ITIL4

The ITIL Service Value System (SVS)

  • Understanding the role of the Service Value System
  • Elements of the ITIL4 SVS
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual Improvement
  • Service Value Chain
    • Understanding the Elements of the Service Value Chain
    • Practices and their role in the Service Value Chain
    • Using the Service Value Chain to identify and map Value Streams

Attending our ITIL Foundation training course in any of our delivery options you will also get: 

  • ITIL Foundation training material accredited by PeopleCert and AXELOS
  • Official ITIL Foundation sample papers (provided by PeopleCert) 
  • Official AXELOS ITIL Foundation manual (optional)
  • ITIL Foundation accredited trainers support

Prerequisites

There are no specific pre-requisites. By the way, some appreciation of the ideas and principles of services may be useful.

To be able to take the ITIL Foundation exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in English. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Duration

  • ITIL Foundation Classroom/distant live course duration: 2 days 
  • ITIL Foundation online course (e-learning/self-paced delivery option) durations:
    • 30 platform access days
    • 1 year platform access

PMI PDU: 16

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

Italian, English, French, Spanish

Teacher language

Italian, English, French, Spanish

Material course language

Italian, English, French, Spanish

Exam type

Online

Certification

ITIL® Foundation (ITIL v4 Foundation Edition) official certificate

This certification is subject to the PeopleCert Continuing Development Programme. Find out how and when to renew your certification.

Certificate type

Online

Exam language

Italian, English, French, Spanish, Chinese, Dutch, German, Japanese, Polish, Portuguese

Exam format

  • Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.