ITIL® Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization?s requirements.
ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme.
ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.
Details of ITIL Practitioner online exam
- Multiple choice, Scenario-based exam
- 40 questions per paper
- 28 marks required to pass (out of 40 available) - 70%
- 135 minutes duration
- Open book, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination.
Online exam format and characteristics
322,05€ up to 31/12/2021
DurationBased on the selected option
LanguageEnglish, French, German, Japanese, Spanish (Latin American)
To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.
Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
ITIL Practitioner official certificate