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36866 ITIL® Service Operation 30d with exam (english)
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
The ITIL® Service Operation training course looks in-depth at the concepts, processes and methods set out in the Service Operation phase (supply and management of IT services) of the Service Lifecycle.
Access duration
- 30 access days to the platform
- Exam to do by the selected expiry date
ITIL Service Operation online course details
- 12 lessons (7 hours of video recorded by an accredited teachers)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- Exercises and solutions
- 2 official mock exams
To complete the course and have an optimal exam preparation, we recommend you to spend at least 20 hours of study.
Online course format and characteristics
- Access 24/7
- For further information about online courses, please click here
Online exam format and characteristics
For more information about technical requirements and online exam procedure, please click here.
Typology
30 days online course with examLocation
OnlineAccreditation
PEOPLECERTIndividual price
449,00€Access duration of the course
30 daysDemo
To access the free demo of this course and all the other available demos, click here.
Language
EnglishObjectives
The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision.
Who it is aimed at
IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service OperationManagement Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification.
Contents
The ITIL Service Operation course provides an opportunity to see the concepts, principles and processes of Service Operation.
Please click here to see a detailed course programme 
Prerequisites
To take part in the ITIL Service Operation course you must have one of the following certificates:
- ITIL Foundation (2007 o 2011)
- ITIL v2 Foundation + v3 Foundation Bridge
Once you buy the course, you will be required to send the certificate.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
Teacher language
Material course language
Exam type
Certification
Official ITIL Service Operation certificate
