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               iLEARN is an ATO (Accredited Training Organization)
              of APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL® Service Offering and Agreements training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for coming up with a bid and client agreements (Service Strategy phases and, in particular, Service Design of the Service Lifecycle).

Classroom courses are confirmed approximately three weeks before the actual start of the course, reaching the minimum number of participants required. For this reason, please, contact us before making any payments.

Typology

Classroom course with exam

Location

Bilbao

Accreditation

PEOPLECERT

Individual price

1.690,00€

Course start date

04-06-2018

Course end date

08-06-2018

Duration

5 days

Language

Spanish

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT Services
  • Business relationship management

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

To view the detailed course programme for ITIL Service Offerings and Agreements please download this pdf

Prerequisites

To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of Service Offerings and Agreements management in your own organisation.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

Spanish

Material course language

English

Exam type

Paper

Certification

ITIL Service Offerings and Agreements official certificate

Certificate type

Online

Exam language

English

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.





ITIL® Service Offerings and Agreements classroom course in from 04 June 2018 in Bilbao lasting 5 days provided by iLEARN Innovative Learning