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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL Service Strategy training course looks in-depth at the concepts, processes and methods set out in the Service Strategy phase (definition of the strategy for IT services) of the Service Lifecycle.

Classroom courses are confirmed approximately three weeks before the actual start of the course, reaching the minimum number of participants required. For this reason, please, contact us before making any payments.

Location

Madrid

Accreditation

PEOPLECERT

Individual price

1.290,00€

Course start date

25-07-2018

Course end date

27-07-2018

Duration

3 days

Language

Spanish

Objectives

To gain a complete overview of the Service Strategy management phase: how to conceive, develop and carry out service management as a strategic element.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Strategy phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Strategy Management Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification

Contents

The ITIL Service Strategy course provides an opportunity to see the concepts, principles and processes of Service Strategy.

Provided material:

  • Student manual: slides presented by accredited teacher with explanations
  • Exercises
  • 2 official mock exams

Please click here to see a detailed course programme 

Prerequisites

To take part in the ITIL Service Strategy course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

Spanish

Material course language

English

Exam type

Paper

Certification

ITIL Service Strategy official certificate

Certificate type

Online

Exam language

English

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.



Digital format manual (optional)

Please select the manual you want to purchase.

Please, note that the course is completely and officially accredited: the manual is therefore not mandatory.

 





ITIL® Service Strategy classroom course in from 25 July 2018 in Madrid lasting 3 days provided by iLEARN Innovative Learning