The ITIL Operational Support and Analysis training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).
A questionnaire with 8 (eight) multiple choice questions.
Each question has 4 possible answers with one worth 5 (five) and the others worth 3 (three), 1 (one) and 0 (zero) respectively. The pass mark for the exam is 28/40 or 70%.
The exam lasts for 90 minutes for candidates who take it in their mother tongue. Candidates who take the exam in their non-native language have 120 minutes for the exam and may use a dictionary.
For more information about technical requirements and online exam procedure, please click here.
To access the free demo of this course and all the other available demos, click here.
To pass the ITIL Operational Support and Analysis exam, you must have one of the following certificates:
After having purchased and paid for the course, they will be asked to send the certificate.
The following are also advisable:
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
ITIL Operational Support and Analysis official certificate