10746 ITIL® Service Offerings and Agreements 120d without exam (french)

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management for IT Services
• Business relationship management

To view the detailed course programme for ITIL Service Offerings and Agreements please download this pdf

To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:

• ITIL Foundation (2007 o 2011)
• ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

The following are also advisable:

• between 2-4 years experience in the field of IT Service Management
• knowledge of ITIL Service Offerings and Agreements management in your own organisation.