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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Operational Support and Analysis course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).

ITIL OSA online course details
  • 25 lessons
  • 13 hours of video
  • 21 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

Location

Online

Accreditation

PEOPLECERT

Individual price

449,00€

Access duration of the course

30 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

French

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of operational support & analysis and understand how this phase can be carried out to guarantee the quality of the IT Services offered. The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Operational Support and Analysis course will look, in accordance with the provisions of the official program, at the following topics:

  • Event management
  • Incident management
  • Request fulfilment
  • Problem management
  • Access management
  • Service desk
  • Technical management
  • IT operations management
  • Application management

To view the detailed course programme for ITIL Operational Support and Analysis please download this pdf 

Prerequisites

To be able to take part in the ITIL Operational Support and Analysis course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of ITIL Operational Support and Analysis management in your own organisation.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

French

Material course language

French

Exam type

Online

Certification

ITIL Operational Support and Analysis official certificate

Certificate type

Online

Exam language

French

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.



PeopleCert voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.
The voucher is valid for 12 months from the date of issue.
Please read the exam session rescheduling and the voucher extension policies at this link.



PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt, for just 55€.
You will have up to 6 months from the date of the first attempt to retake your exam.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).





ITIL® Operational Support and Analysis 30d with exam (french) online course in provided by iLEARN Innovative Learning