47134 ITIL® Service Strategy

To gain a complete overview of the Service Strategy management phase: how to conceive, develop and carry out service management as a strategic element.

IT professionals who want to learn about the concepts and elements of the ITIL Service Strategy phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Strategy Management Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification

The ITIL Service Strategy course provides an opportunity to see the concepts, principles and processes of Service Strategy.

Provided material:

• Student manual: slides presented by accredited teacher with explanations
• Exercises
• 2 official mock exams

Please click here to see a detailed course programme 

To take part in the ITIL Service Strategy course you must have one of the following certificates:

• ITIL Foundation (2007 o 2011)
• ITIL v2 Foundation + v3 Foundation Bridge

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

ITIL Service Strategy official certificate