ITIL® Service Capability Courses

ITIL Service Capability certification courses in english provided by iLEARN

iLEARN is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL® v3 (often referred also as ITIL 2011)Service Capability modules are aimed at those interested in gaining in-depth knowledge on the processes and specific roles in the field of IT services lifecycle management.

The Service Capability modules are the following:

ITIL® v3 certification scheme is not available anymore from 1st January 2023.
If you are interested in taking an ITIL certification, please visit the page of the new ITIL® 4 certification scheme.

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!

Related

Subcategories

ITIL® Service Offerings and Agreements Show

ITIL® Planning Protection and Optimization Show

ITIL® Release Control and Validation Show

ITIL® Operational Support and Analysis Show

Frequently Asked Questions

General FAQ

Are prices published on www.innovativelearning.eu including VAT?

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen
billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

How much time do I have to take the certification exam?

With the purchase of e-learning packages with 14, 30, 120 and 180 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

What does "30d, 120d or 180d" in the title of products on our website mean?

30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.

Is the course on the platform immediately activated after the purchase?

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

I have to purchase several packages: how can I assign them to participants?

During the purchase process it is possible to register data and details of each participant.

When is the exam voucher code issued?

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date.
In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

Which are the payment methods I can use to pay for my order?

It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.

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