The ITIL Service Offerings and Agreements course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phase of the Service Lifecycle).
To access the free demo of this course and all the other available demos, click here.
Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle
IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.
The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:
To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:
After having purchased and paid for the course, they will be asked to send one of these certificates.
The following are also advisable: