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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
 
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Planning Protection and Optimization course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the design and optimization of IT Services (Service Design phase of the Service Lifecycle).

ITIL PPO online course details
  • 10 lessons
  • 9 hours of video
  • 40 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

PDU - ITIL Planning Protection and Optimization

iLEARN is an Authorized Training Partner (ATP) of the Project Management Institute. Our ITIL Planning Protection and Optimization (ITIL PPO) training course provides 24 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 4
Leadership: 2
Strategic: 18

Please note that, in order to earn PDUs attending this course provided by iLEARN as an Authorized Training Partner (ATP) of PMI, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

N.B.: ITIL® v3 Intermediate exams IN ENGLISH will be discontinued from 1st January 2022. For this reason, starting from this date, iLEARN will not provide anymore training courses and voucher codes to obtain the certifications in English. For the moment courses and exams in the other languages remain available.

Location

Online

Accreditation

PEOPLECERT

Discounted price

449,00€
404,10€ up to 31/12/2021

Access duration of the course

30 days

Language

English

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of planning protection and optimization and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Planning Protection and Optimization course will look, in accordance with the provisions of the official program, at the following topics:

  • Availability Management
  • Capacity Management
  • IT Service Continuity Management (ITSCM)
  • Demand Management
  • Information Security Management

To view the detailed course programme for ITIL Planning, Protection and Optimization please download this pdf 

Prerequisites

To be able to take part in the ITIL Planning Protection and Optimization course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of ITIL Planning Protection and Optimization management in your own organisation.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL Planning Protection and Optimisation official certificate

Certificate type

Online

Exam language

English

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.



Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

We remind you that, in order to earn PDUs attending this course provided by iLEARN as an Authorized Training Partner (ATP) of PMI, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory.



PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt, for just 55€.
You will have up to 6 months from the date of the first attempt to retake your exam.



PROMO - ADD FOR FREE AN iLEARN COURSE

By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from the following list:

iLEARN also offers the possibility to add the relevant exam at a reduced price.



Wallet - Bring a Friend

The following option allows you to create your wallet if you don’t have one already. The wallet allows you to accumulate credits by promoting iLEARN products to friend that you can use to purchase. For more information on the wallet features, please read the following page.



ITIL® v3 Intermediate voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.

ITIL® v3 Intermediate exams IN ENGLISH will be discontinued from 1st January 2022. For this reason, voucher codes for ITIL® v3 Intermediate exams IN ENGLISH will be valid only until 31/12/2021.

Please read the exam session rescheduling and the voucher extension policies at this link.





ITIL® Planning, Protection and Optimization 30d with exam (english) online course in English provided by iLEARN Innovative Learning

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