The ITIL Planning Protection and Optimization training course looks in-depth at the principles and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the design and optimization of IT Services (Service Design phase of the Service Lifecycle).
Details of ITIL PPO online exam
A questionnaire with 8 (eight) multiple choice questions.
Each question has 4 possible answers with one worth 5 (five) and the others worth 3 (three), 1 (one) and 0 (zero) respectively. The pass mark for the exam is 28/40 or 70%.
The exam lasts for 90 minutes for candidates who take it in their mother tongue. Candidates who take the exam in their non-native language have 120 minutes for the exam and may use a dictionary.
Online exam format and characteristics
For more information about technical requirements and online exam procedure, please click here.
DurationVoucher valid 6 months
To access the free demo of this course and all the other available demos, click here.
LanguageEnglish, French, Brazilian, German, Japanese, Spanish (Latin American)
To pass the ITIL Planning Protection and Optimization exam, you must have one of the following certificates:
- ITIL Foundation (2007 o 2011)
- ITIL v2 Foundation + v3 Foundation Bridge
After having purchased and paid for the course, they will be asked to send the certificate.
The following are also advisable:
- between 2-4 years experience in the field of IT Service Management
- knowledge of Planning Protection and Optimization management in your own organisation.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
ITIL Planning Protection and Optimization official certificate