ITIL® Operational Support and Analysis

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

IT professionals who want to learn about and apply the processes of operational support & analysis and understand how this phase can be carried out to guarantee the quality of the IT Services offered. The course may also be of interest to those intending to obtain the Expert or Master level qualification.

The ITIL Operational Support and Analysis course will look, in accordance with the provisions of the official program, at the following topics:

• Event management
• Incident management
• Request fulfilment
• Problem management
• Access management
• Service desk
• Technical management
• IT operations management
• Application management

To view the detailed course programme for ITIL Operational Support and Analysis please download this pdf 

To be able to take part in the ITIL Operational Support and Analysis course, you must have one of the following certificates:

• ITIL Foundation (2007 o 2011)
• ITIL v2 Foundation + v3 Foundation Bridge

The following are also advisable:

• between 2-4 years experience in the field of IT Service Management
• knowledge of ITIL Operational Support and Analysis management in your own organisation.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Classroom/distant course duration: 5 days

Online course durations (possibility to choose among types):

• 14 days platform access 
• 30 days platform access
• 120 days platform access 

30 contact hours (the required number of contact hours in order to attend the exam).

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!