FAQ

  • Esame ITIL 4 Foundation disponibile ENG
  2. Home
  3. Products
  4. ITIL® v3
  5. ITIL® Intermediate
  6. ITIL® Service Capability
  7. ITIL® Service Offerings and Agreements
  8. ITIL® Service Offerings and Agreements ONE-to-ONE 4Hours with exam (french)



iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

Logo ITIL ATO new small

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Service Offerings and Agreements course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phase of the Service Lifecycle).

ITIL SOA online course details
  • 25 lessons
  • 15 hours of video
  • 40 hours to complete the course
ONE-to-ONE course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Coaching for planning learning activities;
  • Access to multimedia lessons "like being in class" via our proprietary platform wich combines videos and slides, course material, online quizzes, sample exams and exercises);
  • Set your own learning pace (speed);
  • Study the material offline;
  • Repeat any lessons at any time;
  • Skip lessons that are already familiar to you;
  • Provides end of unit quizzes to check knowledge;
  • Send messages to accredited teachers asking, for example, for more in-depth information and didactic support;
  • Mock exams;
  • Didactic support dedicated by accredited teachers;
  • One-to-one sessions to check learning and for deepening of content with accredited teacher and provided in the native language via web-conference; 
  • Online official exam 7x24. 
Online exam format and characteristics
  • Online exam 24/7
  • The exam is done entirely online
  • The exam must be booked at the latest 72 hours before the day of the exam
  • To book your exam write to [email protected] or call 0039 0362.33 01 07
  • For further information on online exams, please click here

Typology

ONE-to-ONE course (online+coaching)

Location

Online

Accreditation

PEOPLECERT

Individual price

949,00€

Access duration of the course

120 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

French

Objectives

Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle

Who it is aimed at

IT professionals who want to learn about and apply the processes of offerings and agreements and understand how this phase can be carried out to guarantee the quality of the IT Services offered .The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Offerings and Agreements course will look at the following topics, as indicated in the official programme:

  • Service Portfolio Management
  • Service Level Management
  • Service Catalogue Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT Services
  • Business relationship management

To view the detailed course programme for ITIL Service Offerings and Agreements please download this pdf

Prerequisites

To be able to take part in the ITIL Service Offerings and Agreements course, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of ITIL Service Offerings and Agreements management in your own organisation.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

French

Material course language

French

Exam type

Online

Certification

ITIL Service Offerings and Agreements official certificate*

*For a paper copy of the certificate, please contact us before booking the exam.

Certificate type

Online

Exam language

French

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.



Voucher code validity*

The voucher allows you to take the online exam with the appointed Examination Institute. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The voucher is valid for six months from the date of issue unless the option chosen below provides another expiry date.
N.B: Please note that there are additional costs for the extension of the voucher validity and for the rescheduling of the exam session if already booked.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).





ITIL® Service Offerings and Agreements ONE-to-ONE 4Hours with exam (french) online course with coaching in provided by iLEARN Innovative Learning