ITIL® Continual Service Improvement Courses

The qualification Continual Service Improvement explains to privates and to organizations how review the products and services created by following the strategy, design, transition and operation phases of IT Service Lifecycle and it offers a guide on how this process should be organized and run. This module also includes guide on the tools and technologies that can be used to support activities of Continual Service Improvement and how to assess the risks and critical success factors.

IT professionals who want to learn about the concepts and elements of the ITIL Continual Service Improvement phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Continual Service Improvement Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.

The ITIL Continual Service Improvement course allows to gain a complete overview of the Continual Service Improvement management phase.

To take part in the ITIL Continual Service Improvement course you must have one of the following certificates:

• ITIL Foundation (2007 o 2011)
• ITIL v2 Foundation + v3 Foundation Bridge

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Classroom/distant course duration: 3 days

Online course durations (possibility to choose among types):

• 14 platform access days
• 30 platform access days
• 120 platform access days

PMI PDU: 21

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