In this showcase you will find a selection of training courses and exams in the ITIL® Service Design context.
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The ITIL® Service Design training course looks in-depth at the concepts, processes and methods set out in the Service Design phase (definition of the strategy for IT services) of the Service Lifecycle.
If you have already completed an accredited course and you want to purchase only the exam, you can do it by using the search filter below or by clicking directly:
The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management.
IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.
To take part in the ITIL Service Design course you must have one of the following certificates:
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Classroom/distant course duration: 3 days
Online course durations (possibility to choose among types):
21 contact hours (the required number of contact hours in order to attend the exam).
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The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
ITIL Service Design official certificate