In this showcase you will find a selection of training courses and exams in the ITIL® Service Design context. To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below. If you do not see the course or exam you want, please contact us.
iLEARN is an ATO (Accredited Training Organization) and an AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
ITIL® SERVICE DESIGN
The ITIL® Service Design training course looks in-depth at the concepts, processes and methods set out in the Service Design phase (definition of the strategy for IT services) of the Service Lifecycle.
ITIL SERVICE DESIGN CERTIFICATION
The ITIL Service Design certification is automatically achieved after passing the ITIL Service Design exam. The ITIL Service Design course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
If you have already completed an accredited course and you want to purchase only the exam, you can do it by using the search filter below or by clicking directly:
The course prepares the participants for the exam ITIL Service Design.
PDU - ITIL SERVICE DESIGN
iLEARN is an Authorized Training Partner (ATP) of the Project Management Institute. Our ITIL® Service Design (ITIL SD) training course provides 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
Technical: 4 Leadership: 2 Strategic: 15
Please note that, in order to earn PDUs attending this course provided by iLEARN as an Authorized Training Partner (ATP) of PMI, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
N.B.: ITIL® v3 Intermediate exams IN ENGLISH will be discontinued from 1st January 2022. For this reason, starting from this date, iLEARN will not provide anymore training courses and voucher codes to obtain the certifications in English. For the moment courses and exams in the other languages remain available.
Here below you can read the course sheet with information about ITIL Service Design course.
The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management.
Who it is aimed at
IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.
The ITIL Service Design course allows you to examine the concepts, the objectives, the principles and the processes of Service Design.
Please click here to see a detailed course programme
To take part in the ITIL Service Design course you must have one of the following certificates:
ITIL Foundation (2007 o 2011)
ITIL v2 Foundation + v3 Foundation Bridge
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Classroom/distant course duration: 3 days
Online course durations (possibility to choose among types):
14 platform access days
30 platform access days
120 platform access days
PMI PDU: 21
PDUs are provided upon purchase of the attendance certificate.
Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!
PEOPLECERT. An exam pass allows you to gain three credits for the ITIL qualification scheme.
The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
With the purchase of e-learning packages with 7, 14, 30 and 120 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
No, prices shown on this website are to be considered VAT-exclusive and VAT is applicable according to law. If the buyer is extra-EU or if a EU company is duly registered on VIES system (VAT Information Exchange System), VAT is not charged. You can verify if VAT is applicable or not in your case by making a check-out test (VAT calculation is performed, but you can stop the purchase process in any moment).
30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
Exam voucher code is usually automatically issued at the end of the access to the e-learning course. Anyway it can also be issued in advance upon request of the candidate. In case of purchase for exam only, exam voucher code is issued at confirmation of purchase, always after the receipt of payment.
Bring A Friend promotion allows iLEARN customers to gain benefits by promoting iLEARN courses to friends, colleagues or simply contacts.
The process is very simple:
1) Purchase a product on iLEARN website and create your wallet (a welcome credit of 10€ to use for future purchases will be already available for you)
2) Once you create your wallet, you will receive TWO coupon codes: one for you (code starting with BAFO) and one for your contacts (code starting with BAFF).
3) Start spreading and sharing the discount coupon code (BAFF) to your network, contacts and friends. If they use it to purchase products on iLEARN website, they will benefit of discounts up to 15%!
4) What are the benefits for you? Every time your Friends purchase products on iLEARN website using the discount coupon code you provided them, your wallet will be recharged with new credits (in Euros)! You can earn up to 40€ per each purchase of your friends!
5) What's left? USE YOUR FULL CREDIT IN EUROS TO ORDER NEW PRODUCTS ON iLEARN WEBSITE!
Please, find all details about this promotion at this page: https://www.innovativelearning.eu/promos-news/bring-a-friend.html
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