ITIL® Service Operation Courses

The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision.

IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service OperationManagement Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification.

The ITIL Service Operation course provides an opportunity to see the concepts, principles and processes of Service Operation.

To take part in the ITIL Service Operation course you must have one of the following certificates:

• ITIL Foundation (2007 o 2011)
• ITIL v2 Foundation + v3 Foundation Bridge

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Classroom/distant course duration: 3 days

Online course durations (possibility to choose among types):

• 14 platform access days
• 30 platform access days
• 120 platform access days

PMI PDU: 21

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