ITIL® Service Operation Courses

ITIL Service Operation certification training courses and exams available in several languages and provided by iLEARN

iLEARN is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.



The ITIL® Service Operation training course looks in-depth at the concepts, processes and methods set out in the Service Operation phase (supply and management of IT services) of the Service Lifecycle.



The ITIL Service Operation certification is automatically achieved after passing the ITIL Service Operation exam. The ITIL Service Operation course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.



The course prepares the participants for the exam ITIL Service Operation.



Our ITIL® Service Operation (ITIL SO) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 4
Leadership: 2
Strategic: 15

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.


For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.


ITIL® v3 exams IN ENGLISH are not available anymore from 1st January 2022.
Furthermore, ITIL® v3 Foundation in the other languages will be withdrawn on 1st August 2022 and ITIL® v3 Intermediate/Practitioner/MALC exams in the other languages will be withdrawn on 1st January 2023.

If you are interested in taking an ITIL certification in English, please visit the page of the new ITIL® 4 certification scheme.


Here below you can read the course sheet with information about ITIL Service Operation course.

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