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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

ITIL, or Information Technology Infrastructure Library, is the approach to IT Service Management most recognized in the world. ITIL is an international best practice, created both for public and private sectors. It describes hoe IT resources should be organized to bring business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Package features

- Four courses + exams choosable among:

- Capability: ITIL® PPO - ITIL® RCV - ITIL® SOA - ITIL® OSA (1 course = 4 credits)
- Lifecycle: ITIL® SS - ITIL® SD - ITIL® ST - ITIL® SO - ITIL® CSI (1 course = 3 credits)
- ITIL® Practitioner (1 course = 3 credits)

- Course + exam ITIL MALC

- 120 minutes of online support done by a teacher Expert ITIL

- 12 months access to the online courses

- Validity of the exam voucher: until the selected date

After the purchase, you should send an email to [email protected] to communicate che chosen courses and send a copy of the ITIL certificates already obtained.

Online course format and characteristics
  • Access 24/24 hours and 7/7 days
  • Access to the e-learning system, help included, and to all the material (videos, documents)
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

Supported languages

Expert lingue ENG





Individual price


Access duration of the course

12 months


To access the free demo of this course and all the other available demos, click here.




To be able to take part to the courses, the student must have one of the following prerequisites:

  • ITIL Foundation (2007 or 2011)
  • ITIL v2 Foundation certification + plus v3 Foundation Bridge certification

Prerequisite to take part to the ITIL MALC course: have 15 credits * from the Service Lifecycle or Service Capability training pathway exams.

After have purchased and paid the courses, you should send the certificate / certificates.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

To verify the number of credits earned within the ITIL qualification scheme, you can check the information on the AXELOS website.

To learn about available languages courses and examinations, please refer to the table above. 

Teacher language


Material course language


Exam type



Official certificates

Certificate type


Exam language


ITIL® Foundation course with exam

If you are not certified ITIL® Foundation, you can enjoy our promotion, at a discounted price, that will give you access to the online accredited course for 120 days and to the official exam.

Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Exam voucher validity for ITIL® EXPERT packages*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. When ready to take the exam, please contact us to receive the exam voucher code. The exams must be taken before the end of the courses accessThe voucher is valid for 30 days from the date of issue unless the option chosen below provides an another expiry date.
Please read the exam session rescheduling and the voucher extension policies at this link.

ITIL® EXPERT FOUR PACK (english) online course in provided by iLEARN Innovative Learning