ITIL® Practitioner Courses

ITIL Practitioner is a practical approach to adopting and adapting ITIL

IT service management professionals will complete their ITIL Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization’s needs. ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.

ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.
They draw on a comprehensive toolkit that guides them when:

• Driving organizational change
• Improving communication
• Measuring and reporting on success

So at any level, organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.

It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the 'what' and the 'why', ITIL Practitioner shows 'how' to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

• ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
• ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives :
  • Organizational Change Management
  • Communication
  • Measurement and Metrics.
• The ITIL Practitioner guidance follows 9 Guiding Principles:
  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Classroom/distant course duration: 3 days

Online course durations (possibility to choose among types):

• 14 platform access days
• 30 platform access days
• 120 platform access days

PMI PDU: 21

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