ITIL® Practitioner
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In this showcase you will find a selection of training courses and exams in the ITIL® Practitioner context.
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.
If you do not see the course or exam you want, please contact us.
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- Location: Online
- Course date: Online
- Price: 199,00€
- Language: English
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- Location: Online
- Course date: Online
- Price: 399,00€
- Language: English
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- Location: Online
- Course date: Online
- Price: 449,00€ 381,65€ up to 31/08/2019
- Language: English
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- Location: Online
- Course date: Online
- Price: 499,00€ 424,15€ up to 31/08/2019
- Language: English
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- Location: Online
- Course date: Online
- Price: 749,00€
- Language: English
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- Location: Online
- Course date: Online
- Price: 949,00€
- Language: English
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- Location: Online
- Course date: Online
- Price: 339,00€
- Language: English, French, German, Japanese, Spanish (Latin American)
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- Location: London
- Course date: 28/08/2019
- Price: 1.690,00€
- Language: English
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- Location: Manchester
- Course date: 28/08/2019
- Price: 1.690,00€
- Language: English
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- Location: Edinburgh
- Course date: 28/08/2019
- Price: 1.690,00€
- Language: English
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- Location: Birmingham
- Course date: 28/08/2019
- Price: 1.690,00€
- Language: English
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- Location: Bristol
- Course date: 28/08/2019
- Price: 1.690,00€
- Language: English
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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
ITIL® PRACTITIONER
ITIL Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization’s requirements.
ITIL PRACTITIONER CERTIFICATION
ITIL Practitioner certification is authomatically achieved after passing the ITIL Practitioner exam. The ITIL Practitioner course provide an optimal preparation to pass the exam and, therefore, to obtain the certification.
ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.
ITIL PRACTITIONER COURSE
ITIL Practitioner training course illustrates a practical approach of the ITIL theory. The course also prepares the participants for the ITIL Practitioner certificate in IT Service Management.
ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme.
Here below you can read the course sheet with information about ITIL Practitioner course.
Objectives
ITIL Practitioner is a practical approach to adopting and adapting ITIL
IT service management professionals will complete their ITIL Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization’s needs. ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.
ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.
They draw on a comprehensive toolkit that guides them when:
- Driving organizational change
- Improving communication
- Measuring and reporting on success
So at any level, organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.
Who it is aimed at
It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the 'what' and the 'why', ITIL Practitioner shows 'how' to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.
Contents
- ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
- ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives :
- Organizational Change Management
- Communication
- Measurement and Metrics.
- The ITIL Practitioner guidance follows 9 Guiding Principles:
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it simple
Prerequisites
To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.
Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Duration
Classroom/distant course duration: 3 days
Online course durations (possibility to choose among types):
- 14 platform access days
- 30 platform access days
- 120 platform access days
Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!
Accreditation
PEOPLECERT. An exam pass allows you to gain three credits for the ITIL qualification scheme.
The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
Teacher language
Italian, English, French, Spanish
Material course language
English, French
Exam type
Online, Paper
Certification
ITIL Practitioner official certificate
Certificate type
Online, Paper
Exam language
English, French, German, Japanese, Spanish (Latin American)
Exam format
- Multiple choice, Scenario-based exam
- 40 questions per paper
- 28 marks required to pass (out of 40 available) - 70%
- 135 minutes duration
- Open book, i.e. the ITIL Practitioner Guidance publication is allowed for reference during the examination.
- ITIL® v3
- ITIL® Foundation
- ITIL® Intermediate
- ITIL® Service Strategy
- ITIL® Service Design
- ITIL® Service Transition
- ITIL® Service Operation
- ITIL® Continual Service Improvement
- ITIL® Service Offerings and Agreements
- ITIL® Service Lifecycle
- ITIL® Service Capability
- ITIL® Planning Protection and Optimization
- ITIL® Release Control and Validation
- ITIL® Operational Support and Analysis
- ITIL® EXPERT TRACKS
- ITIL® Managing Across the Lifecycle
- ITIL® Master Qualification
ITIL Practitioner courses provided by iLEARN
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