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ITIL® (Information Technology Infrastructure Library) is the most widespread and globally used framework for IT Service Management. It has undergone several changes over time since the first version of the late '80s to the version of the early 2000s, known as ITIL v2. Later ITIL v3 was the term frequently used for the 2007 update, which should be more correctly referred to as ITIL 2007. The last edition of ITIL was published in 2011 and, therefore, is referred to as ITIL 2011.
ITIL provides a cohesive set of best practices derived from public and private sectors. ITIL helps IT Service Management providers, whether they are in-house providers or operating at market level, to deliver quality services that are in line with business needs, by developing the necessary processes, functions and capabilities.
The ITIL Qualification Scheme provides a modular approach to gain competences on the ITIL framework and is made up of a series of qualifications based on different aspects of ITIL Best Practice, with varying degrees of depth and detail.
There are five levels of qualification:
ITIL Foundation (beginner level)
The Foundation level is the 'entry level' qualification and offers basic knowledge of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between the lifecycle stages, the processes used, and their contribution to Service Management practices.
The Practitioner level has been created as a stepping stone between the Foundation and Intermediate levels and aims to improve an individual's capacity to adopt and adapt ITIL in their organisation.
The Intermediate level qualifications have a modular structure, articulated in two streams, lifecycle (suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices) and capabilities (most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact), with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognized qualification.
The ITIL Expert level of certification is aimed at those individuals who are interested in demonstrating advanced knowledge of the ITIL programme in its entirety. The certificate is awarded to candidates who have done a series of ITIL qualifications and have achieved optimum knowledge and competency in ITIL Best Practice.
To obtain the ITIL Master qualification individuals must be able to explain and justify how they choose and apply a range of ITIL knowledge, principles, methods and techniques, as well as how ITIL management techniques can be maintained in order to achieve the desired business results. This is demonstrated through practical assignments.
The ITIL courses are run by accredited ITIL teachers and they are designed based on solid experiences in the implementation of ITIL in IT organisations of all sizes and sectors.
The ITIL courses can be followed in different ways:
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