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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The course is the final module in the Intermediate level and leads to the attainment of ITIL Expert certification in IT Service Management. The training course examines in-depth the content of the ITIL publications and focuses on business, management and control of the objectives, on processes, functions and activities and on the interfaces and interactions that take place between the Service Lifecycle processes.

ITIL MALC online course details
  • 24 lessons
  • 10 hours of video
  • 40 hours to complete the course
Online course format and characteristics
  • Access 24/7
  • Access to the e-learning system, help included, and to all the material (videos, documents) in English
  • Videos for all the lessons recorded by accredited teachers
  • Documents with detailed content (slides, explanations) for every lesson that can be downloaded in PDF format
  • Online exercises with the chance to submit a solution proposal
  • Answers to the online exercises and corrections of the solutions
  • Mid course quiz with immediate online correction
  • Two official mock exams
  • Final lesson on how to approach the exam
  • For further information on online courses, please click here
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

Location

Online

Accreditation

PEOPLECERT

Individual price

379,00€

Access duration of the course

14 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English

Objectives

This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.

Who it is aimed at

  • IT professionals who wish to obtain the ITIL Expert in IT Service Management certificate;
  • IT professionals who wish to obtain the ITIL Master in IT Service, a prerequisite of which is the ITIL Expert in IT Service Management certificate;
  • IT professionals who wish to have complete knowledge of ITIL and understand how it can be implemented to guarantee the quality of IT services provided.

Contents

  • Business commitments in the filed of IT Service Management;
  • Management of evolution and planning in the field of IT Service Management;
  • Management of strategic changes;
  • Risk management, management and control of the objectives;
  • Interfaces and interactions that take place between the Service Lifestyle processes.

Prerequisites

To be able to take part to the ITIL Managing Across the Lifecycle course, the student must have the following prerequisites:

  • ITIL Foundation (2007 or 2011) or ITIL v2 Foundation certification + plus v3 Foundation Bridge certification;
  • 15 credits from the Service Lifecycle or Service Capability training pathway exams.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Online

Certification

ITIL Managing Across the Lifecycle official certificate

Certificate type

Online

Exam language

English

Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).

For further information, please contact us.





ITIL® MALC 14d with exam (english) online course in English provided by iLEARN Innovative Learning