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               iLEARN is an ATO (Accredited Training Organization)
              of 
APMG and PEOPLECERT for the ITIL® courses.  

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                  For an online verification of accreditations, do a research with
         iCONS - Innovative Consulting S.r.l.  of which iLEARN is a business unit.

 

The ITIL® Continual Service Improvement training course looks in-depth at the principles and methods set out in the Continual Service Improvement phase (supply and management of IT services) of the Service Lifecycle without going into detail of specific processes.

Access duration
  • 120 access days to the platform
  • Exam to do no later than 31/12/2017
ITIL Continual Service Improvement online course details
  • 11 lessons (6 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • Exercises and solutions
  • 2 official mock exams

To complete the course and have an optimal exam preparation, we recommend you to spend at least 20 hours of study.

Online course format and characteristics
  • Access 24/7
  • For further information about online courses, please click here
Online exam format and characteristics

You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The latter will be valid a up to 31/12/2017 in both cases. This will allow you to access the Examination Institute portal and schedule autonomously accurate date and time of the exam, according to the proposed timetable.

For more information about technical requirements and online exam procedure, please click here.

Location

Online

Accreditation

PEOPLECERT

Individual price

449,00€

Access duration of the course

120 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English

Objectives

The qualification Continual Service Improvement explains to privates and to organizations how review the products and services created by following the strategy, design, transition and operation phases of IT Service Lifecycle and it offers a guide on how this process should be organized and run. This module also includes guide on the tools and technologies that can be used to support activities of Continual Service Improvement and how to assess the risks and critical success factors.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Continual Service Improvement phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Continual Service Improvement Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Continual Service Improvement course allows to gain a complete overview of the Continual Service Improvement management phase.

Please click here to see a detailed course programme  

Prerequisites

To take part in the ITIL Continual Service Improvement course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

Once you buy the course, you will be required to send the certificate.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Online

Certification

Official ITIL Continual Service Improvement certificate

Certificate type

Online

Exam language

English

Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).

For further information, please contact us.



Voucher code validity*

The voucher allows you to take the online exam with the appointed Examination Institute. The voucher will be issued with an expiration date (the exam must be taken before this date) selectable among those proposed below.

For more information about how to conduct an online exam, you can consult the page of our site by clicking here.
For more information about the voucher purchase, please, contact us.





ITIL® Continual Service Improvement 120d with exam (english) online course in English provided by iLEARN Innovative Learning