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The ITIL® Operational Support and Analysis training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).
Issue, test and validate the knowledge of best practices in Service Management, as documented in major publications of the ITIL Service Lifecycle
IT professionals who want to learn about and apply the processes of operational support & analysis and understand how this phase can be carried out to guarantee the quality of the IT Services offered. The course may also be of interest to those intending to obtain the Expert or Master level qualification.
The ITIL Operational Support and Analysis course will look, in accordance with the provisions of the official program, at the following topics:
To be able to take part in the ITIL Operational Support and Analysis course, you must have one of the following certificates:
The following are also advisable:
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
ITIL Operational Support and Analysis official certificate