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The ITIL® Continual Service Improvement training course looks in-depth at the principles and methods set out in the Continual Service Improvement phase (supply and management of IT services) of the Service Lifecycle without going into detail of specific processes.
To complete the course and have an optimal exam preparation, we recommend you to spend at least 20 hours of study.
You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The latter will be valid a up to 31/12/2017 in both cases. This will allow you to access the Examination Institute portal and schedule autonomously accurate date and time of the exam, according to the proposed timetable.
For more information about technical requirements and online exam procedure, please click here.
To access the free demo of this course and all the other available demos, click here.
The qualification Continual Service Improvement explains to privates and to organizations how review the products and services created by following the strategy, design, transition and operation phases of IT Service Lifecycle and it offers a guide on how this process should be organized and run. This module also includes guide on the tools and technologies that can be used to support activities of Continual Service Improvement and how to assess the risks and critical success factors.
IT professionals who want to learn about the concepts and elements of the ITIL Continual Service Improvement phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Continual Service Improvement Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.
To take part in the ITIL Continual Service Improvement course you must have one of the following certificates:
Once you buy the course, you will be required to send the certificate.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Official ITIL Continual Service Improvement certificate