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              of 
APMG and PEOPLECERT for the ITIL® courses.  

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The ITIL® Service Design training course looks in-depth at the concepts, processes and methods set out in the Service Design phase (definition of the strategy for IT services) of the Service Lifecycle.

Access duration
  • 14 access days to the platform
  • Exam to do by the selected expiry date
ITIL Service Design online course details
  • 14 lessons (7 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • Exercises and solutions
  • 2 official mock exams

To complete the course and have an optimal exam preparation, we recommend you to spend at least 20 hours of study.

Online course format and characteristics
  • Access 24/7
  • For further information about online courses, please click here
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

Location

Online

Accreditation

PEOPLECERT

Individual price

379,00€

Access duration of the course

14 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English

Objectives

The Design process is fundamental for the improvement and the development of services within the IT Lifecycle. This module provides the skills needed to develop, manage and integrate Service Design in the process of IT service management.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Design phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Design Management Phase). The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Design course allows you to examine the concepts, the objectives, the principles and the processes of Service Design.

Please click here to see a detailed course programme

Prerequisites

To take part in the ITIL Service Design course you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

Once you buy the course, you will be required to send the certificate.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here

Teacher language

English

Material course language

English

Exam type

Online

Certification

Official ITIL Service Design certificate

Certificate type

Online

Exam language

English

Paper certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.

For further information, please contact us.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).

For further information, please contact us.





ITIL® Service Design 14d with exam (english) online course in English provided by iLEARN Innovative Learning