In this showcase you will find a selection of training courses and exams in the Change Analyst context. To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below. If you do not see the course or exam you want, please contact us.
iLEARN is an ATO (Accredited Training Organization) of APMG-International for Change Analyst courses
For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
CHANGE ANALYST
The Change Analyst course was developed in response to a growing request for specific training able to help with the comprehension of the wider implications of the introduction of Change Management processes as suggested in the book ITIL® Service Transition.
CHANGE ANALYST CERTIFICATION
The Change Analyst certification is automatically achieved after passing the Change Analyst exam. The Change Analyst course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
Here below you can read the course sheet with information about Change Analyst course.
The Change Analyst course has the objective to provide the knowledge and the competencies necessary for the management and authorisation of Changes. In fact, it teaches candidates how to analyse and assess the benefits, risks, impact and costs of a Changes in the IT domain. With this in mind, it provides suggestions on how to prepare the business case for the change and gives advice on how to obtain the approval to proceed with the change.
With reference to the SFIA framework of competencies, the main objective of the course is to help the candidate reaching competence level 3/4 in the knowledge area of Change Management (CHMG).
Who it is aimed at
IT Professionals in charge of the analysis and evaluation of IT Changes.
Contents
Change Management and the role of the Change Analyst;
The field of Service Management and the types of Service Provider;
Overview of Change Management Process;
Auxiliary techniques for the activity of Change Management;
Types/priorities of Change and the use of Change Mode;
The role of Change Analyst;
The RACI matrix;
Interfaces with other processes;
Theory of communication;
Quality management and Deming's cycle;
Continual Service Improvement and measurements.
40% of the course hours is dedicated to practical exercises.
Prerequisites
It is recommended to be certified to ITIL Foundation level (preferably version 3);
To be able to take the exam it is necessary to have attended a course that consists of at least 18 hours of training;
Further hours of personal study are also recommended in addition to the course ones;
A minimum of two years work experience in the IT field is recommended.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Duration
Classroom/distant course duration: 3 days
Accreditation
APMG
The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
Teacher language
Italian, English, French, Spanish
Material course language
English
Exam type
Paper
Certification
Change Analyst official certificate
Certificate type
Online, Paper
Exam language
English
Exam format
Workbook to be completed during the course to demonstrate the practical application of the theory
20 questions per paper
13 marks required to pass (out of 20 available) - (65%)
iLEARN is a business unit of iCONS - Innovative Consulting Srl - VAT number 03334560962 iCONS - Innovative Consulting srl is certified ISO 9001 for training and consulting services.
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