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iLEARN is an ATO (Accredited Training Organization) of APMG-International for Problem Analyst courses
For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
PROBLEM ANALYST
The Problem Analyst course was developed in response to a growing request for specific training able to help with the comprehension of the wider implications of the introduction of Problem Management processes as suggested in the book ITIL® Service Transition.
PROBLEM ANALYST CERTIFICATION
The Problem Analyst certification is automatically achieved after passing the Problem Analyst exam. The Problem Analyst course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
Here below you can read the course sheet with information about Problem Analyst course.
The objective of the course is to provide the knowledge and the competencies necessary for effective and efficient management of IT Problems. In fact, it teaches candidates how to prevent problems that could degenerate into service disruptions and how to minimise the business impact in case of service disruptions. In this way, significant benefits can be obtained for the business (reduction of service disruptions that means improved productivity) and for IT (more effective and efficient resolution of service incidents and their prevention).
With reference to the SFIA framework of competencies, the main objective of the course is to help the candidate reaching competence level 4/5 in the knowledge area of Problem Management (PBMG).
Who it is aimed at
IT Professionals in charge of the analysis and evaluation of Problems (Problem Analyst).
Contents
What is Problem Management/Field of Application;
The Process of Problem Management;
Problem Solving techniques;
Resources involved in Problem Management;
Communication management;
Quality management.
40% of the course is dedicated to practical exercises.
Prerequisites
It is recommended to be certified to ITIL Foundation level (preferably version 3);
to be able to take the exam it is necessary to have attended an accredited course;
further hours of personal study are also recommended in addition to the course ones;
a minimum of two years work experience in the IT field is recommended.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Duration
Classroom/distant course duration: 3 days
Accreditation
APMG
The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
Teacher language
Italian, English, French, Spanish
Material course language
English
Exam type
Paper
Certification
Problem Analyst official certificate
Certificate type
Online, Paper
Exam language
English
Exam format
Objective testing
20 questions per paper
13 marks required to pass (out of 20 available) - 65%
iLEARN is a business unit of iCONS - Innovative Consulting Srl - VAT number 03334560962 iCONS - Innovative Consulting srl is certified ISO 9001 for training and consulting services.
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