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Service Level Analyst

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In this showcase you will find a selection of training courses and exams in the Service Level Analyst context. 
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iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for Service Level Analyst courses

Service Level Analyst Logo

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


The Service Level Analyst course has been developed in response to an increasing demand for specific training and it helps to understand the broader implications of the introduction of Service Level Management as suggested in the ITIL® Service Design Book.



The Service Level Analyst certification is automatically achieved after passing the Service Level Analyst exam. The Service Level Analyst course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.



The course helps you:

  • Understand customers’ service requirements;
  • Define, negotiate, document and agree service levels and service level agreements (SLAs);
  • Reflect these in operational level agreements (OLAs) and underpinning contracts;
  • Measure, report on and review services on an ongoing basis.

The course prepares the participants for the exam Service Level Analyst.


Here below you can read the course sheet with information about Service Level Analyst course.

Service Level Analyst courses in english provided by iLEARN