Lean IT Foundation

The purpose of the Lean IT Foundation certificate is to certify that you have gained knowledge of the Lean IT terminology, structure and basic concepts and has comprehended the core principles of Lean IT practices.
The Lean IT Foundation Certificate is intended to enable the holders of the certificate to apply the Lean IT practices under guidance of a Lean expert.

By the end of the course candidates should understand:

• The principles underlying the Lean philosophy
• The importance of understanding and delivering customer value
• The way Lean looks at processes and the waste within them
• How to measure performance and the key determinants of performance
• What the organizational requirements are when implementing Lean, including the use of visual management tools
• The DMAIC problem-solving model
• How these Lean principles can be applied within an IT organization

• Any manager or specialist working in an IT organization can benefit from from the insights provided by the qualification
• IT professionals who are participating in or involved with lean projects.

• Introduction of Lean;
• Customer;
• Process;
• Performance;
• Lean Organization;
• Behaviour and Attitude;
• Problem Solving.

There are no formal prerequisites for this course.

• Recommended readings *:

Lean Six Sigma Pocket Toolbook (chapters 1-4, 9)
Authors: Michael L. George et al
ISBN number 0-07-144119-0
Publisher: McGraw Hill

For insights into how Lean can be applied within the IT environment
Lean IT, Enabling and sustaining Your Lean Transformation
Authors: Steven C. Bell and Michael A. Orzen
ISBN number 978-1-4398-1756-8
Publisher: Productivity Press
Hardback edition published in 2011

For background on the origins of Lean, we recommend:
The Toyota Way
Author: Jeffrey K. Liker
ISBN: 0-07-139231-9
Publisher: McGraw Hill

For more detail on the behavioral aspects of Lean, we recommend:
Creating a Lean Culture
Author: David Mann
ISBN: 978-1-4398-1141-2
Publisher: CRC Press

For more information regarding the application of Lean to Services organizations:
The Lean Toolbox for Service Systems
Author: John Bicheno
ISBN: 978-0-9541244-4-1
Publisher: PICSIE Books

* The above mentioned readings are recommended but not mandatory for the course.

• To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Classroom/distant course duration: 2 days