In this showcase you will find a selection of training courses and exams in the PECB ISO/IEC 20000 Lead Auditor context.
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ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
After successfully completing the exam, you can apply for different credentials according to your professional experience and your MS audit/assessment experience. You will receive a certificate once you comply with all the requirements related to the selected credential. These are:
By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.