VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today’s high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.
VeriSM™ is a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department.
Based around the VeriSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers.
VeriSM™ allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.
Rather than focusing on one prescriptive way of working, VeriSM™ helps organizations to respond to their consumers and deliver value with integrated service management practices.
The VeriSM™ approach is:
In the VeriSM™ approach, governance overarches every activity, keeping a strong focus on value, outcomes and the organization’s goals. Service management principles are then defined for the organization. These act as guardrails, to make sure that all products and services are aligned with the needs of the organization
Principles are defined for areas including security, risk, quality and use of assets, and then communicated to all of the staff who are involved with the development and operation of products and services.
The unique element of the VeriSM™ model is the management mesh. This provides a flexible approach that can be adapted depending on the requirements for a particular product or service.
The mesh includes:
For each product or service, these areas are considered and the mesh is flexed where necessary.
There are many certified ITSM professionals these days, but few of them have an integrated approach in the area of service integration.
For practitioners, VeriSM™ provides them with the opportunity to differentiate themselves in the marketplace.
For organizations VeriSM™ reduces costs. But perhaps more importantly, it makes the services better and as such improves user satisfaction and loyalty.
iLEARN offers the VeriSM™ Foundation level in the following ways: