English 
Italiano 
French 
Spanish 
VeriSM™ Foundation Courses
VeriSM Foundation certification training courses and exams available in several languages and provided by iLEARN
Availability and prices of VeriSM™ Foundation courses
Featured products
In this showcase you will find a selection of training courses and exams in the VeriSM™ Foundation context.
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.
If you do not see the course or exam you want, please contact us.
of EXIN for VeriSM™ courses
For an online verification of accreditments, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
VERISM™ FOUNDATION
VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today’s high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.
VERISM™ FOUNDATION CERTIFICATION
The VeriSM™ Foundation certification is automatically achieved after passing the VeriSM™ Foundation exam. The VeriSM™ Foundation course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
The Foundation level is a prerequisite to continue with the following levels of qualification.
VERISM™ FOUNDATION COURSE
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
The course prepares the participants for the exam VeriSM™ Foundation certificate.
PDU - VERISM™ FOUNDATION
Our VeriSM™ Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
Technical: 0
Leadership: 2
Strategic: 14
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Here below you can read the course sheet with information about VeriSM™ Foundation course.
Objectives
What are the key things you will learn?
- The Service Organization
- Service culture
- People and organizational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started
Who it is aimed at
- Graduates and undergraduates entering service management roles
- Managers - looking to adopt evolving service mangement practices
- Executives - wishing to enhance the effectiveness of their service delivery
- Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
- IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
Contents
At the end of the training you will lead the way by;
- Driving internal engagement and making changes that matter to the customer
- Delivering new service management and product development practices that put your business first
- Implementing service management which adds value to your business, making you more valuable in the marketplace
- Being part of a growing community
- Being a sought after pioneer in delivering service management for the digital age
Prerequisites
There are no formal prerequisites however a good prior knowledge of Service Management is desirable.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Duration
Classroom/distant course: 2 days
Online course durations:
- 30 platform access days
- 120 platform access days
- 180 platform access days
PMI PDU: 16
Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!
Accreditation
Teacher language
Material course language
Exam type
Certification
VeriSM™ Foundation official certificate
Certificate type
Exam language
Exam format
- Multiple-choice
- 40 questions
- 26 marks required to pass (65%)
- Closed-book
- 60-minute duration
