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VeriSM™ Foundation Courses

VeriSM Foundation certification training courses and exams available in several languages and provided by iLEARN

Availability and prices of VeriSM™ Foundation courses

VeriSM™ Foundation online courses (e-learning) with exam

In this showcase you will find a selection of training courses and exams in the VeriSM™ Foundation context. 
If you do not see the course or exam you want, please contact us.

VeriSM Foundation online exams

In this showcase you will be able to purchase VeriSM Foundation exam voucher only to take the online exams on EXIN portal, in complete autonomy, 24 hours a day.

iLEARN is an ATO (Accredited Training Organization)
of EXIN for VeriSM™ courses
EXIN AccreditationBadge ModuleFoundation VeriSM

For an online verification of accreditments, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

 

VERISM™ FOUNDATION

VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today’s high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.

 

VERISM™ FOUNDATION CERTIFICATION

The VeriSM™ Foundation certification is automatically achieved after passing the VeriSM™ Foundation exam. The VeriSM™ Foundation course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
The Foundation level is a prerequisite to continue with the following levels of qualification.

 

VERISM™ FOUNDATION COURSE

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
The course prepares the participants for the exam VeriSM™ Foundation certificate.

 

PDU - VERISM™ FOUNDATION

Our VeriSM™ Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 0
Leadership: 2
Strategic: 14

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

Here below you can read the course sheet with information about VeriSM™ Foundation course.

Objectives

What are the key things you will learn?

  • The Service Organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

Who it is aimed at

  • Graduates and undergraduates entering service management roles
  • Managers - looking to adopt evolving service mangement practices
  • Executives - wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role

Contents

At the end of the training you will lead the way by;

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought after pioneer in delivering service management for the digital age

Prerequisites

There are no formal prerequisites however a good prior knowledge of Service Management is desirable.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Duration

  • Classroom/distant course: 2 days
  • Online course durations:
    • 30 days access to the platform
    • 1 year access to the platform

PMI PDU: 16

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

EXIN

Teacher language

Italian, English, French, Spanish

Material course language

English

Exam type

Online

Certification

VeriSM™ Foundation official certificate

Certificate type

Online

Exam language

English, Chinese, German, Japanese

Exam format

  • Multiple-choice
  • 40 questions
  • 26 marks required to pass (65%)
  • Closed-book
  • 60-minute duration
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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