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iLEARN is an ATO (Accredited Training Organization)
of APMG for VeriSM™ courses

VeriSM ATO logo

For an online verification of accreditments, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today's high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization's goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

Access duration
  • 120 access days to the platform
VeriSM™ Foundation online course details
  • 9 lessons (sounds and slides recorded by an accredited teacher)
  • Downloadable PDF documents with slides for each lesson
  • 1 official mock exam
Online course format and characteristics
  • Access 24/7
  • For further information about online courses, please click here
VeriSM™ Foundation online exam details
  • Multiple-choice
  • 40 questions
  • 26 marks required to pass (65)
  • Closed-book
  • 60-minute duration
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

Location

Online

Accreditation

APMG

Individual price

399,00€

Access duration of the course

120 days

Language

English

Objectives

What are the key things you will learn?

  • The Service Organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

Who it is aimed at

  • Graduates and undergraduates entering service management roles
  • Managers - looking to adopt evolving service mangement practices
  • Executives - wishing to enhance the effectiveness of their service delivery
  • Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role

Contents

At the end of the training you will lead the way by;

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought after pioneer in delivering service management for the digital age

Prerequisites

There are no formal prerequisites however a good prior knowledge of Service Management is desirable.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Online

Certification

VeriSM™ Foundation official certificate

Certificate type

Online

Exam language

English

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).



APMG voucher code validity*

The voucher allows you to take the online exam with the Examination Institute APMG. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The voucher is valid for 1 year from the date of issue unless the option chosen below provides another expiry date.
Please read the exam session rescheduling policy at this link.





VeriSM™ Foundation 120d with exam online course in provided by iLEARN Innovative Learning