VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today's high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization's goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
VeriSM™ Foundation online exam details
- 40 questions
- 26 marks required to pass (65)
- 60-minute duration
Online exam format and characteristics
For more information about technical requirements and online exam procedure, please click here.
A good prior knowledge of Service Management is desirable.
In order to take the exam, it is mandatory to have followed an accredited course provided by iLEARN.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
VeriSM™ Foundation official certificate