loginITIL® 4 Practitioner: Service Request Management Courses
ITIL 4 Practitioner: Service Request Management certification training courses and exams based on the ITIL practice for service request management.
Summary of Topics
- Availability and prices of ITIL® 4 Practitioner: Service Request Management courses
- What is Service Request Management and what is a Service Request Manager?
- What is ITIL 4 Practitioner: Service Request Management training useful for?
- How to achieve the ITIL 4 Practitioner: Service Request Management certification?
- How to prepare for ITIL 4 Practitioner: Service Request Management exam?
- Details about ITIL 4 Practitioner: Service Request Management course
Availability and prices of ITIL® 4 Practitioner: Service Request Management courses
ITIL 4 Practitioner: Service Request Management online courses and exams
In this showcase you will find a selection of online courses and exams concerning ITIL® 4 Practitioner: Service Request Management within ITIL 4 qualification scheme and ITIL 4 Practices.
If you do not see a specific ITIL 4 Service Request Management course or ITIL 4 Service Request Management exam, please contact us.
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What is Service Request Management and what is a Service Request Manager?
Service Request Management is a systematic approach to managing and fulfilling customer or user requests for services. It involves capturing, prioritizing, tracking, and resolving service requests within a defined framework.
A Service Request Manager is an individual or role responsible for overseeing and coordinating the service request management process. They ensure that service requests are properly recorded, assigned, tracked, and resolved in a timely and efficient manner. They may collaborate with various teams and stakeholders to ensure effective service delivery and customer satisfaction.
What is ITIL 4 Practitioner: Service Request Management training useful for?
The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals seeking to ensure high-quality services by efficiently and user-friendly handling of all pre-defined, user-initiated service requests.
iLEARN ITIL 4 Service Request Management training is designed to support candidates in achieving the necessary knowledge and capabilities to be awarded as a Service Request Manager.
How to achieve the ITIL 4 Practitioner: Service Request Management certification?
The ITIL® 4 Practitioner: Service Request Management certificate is obtained upon successfully passing the related ITIL certification exam.
To be eligible for ITIL 4 Practitioner: Service Request Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.
ITIL 4 Practitioner: Service Request Management is one of the five practices included in ITIL 4 Monitor, Support and Fulfil batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Service Request Management certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Monitor, Support and Fulfil certification.
How to prepare for ITIL 4 Practitioner: Service Request Management exam?
Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.
iLEARN provides the official PeopleCert eLearning course, including:
- Interactive learning modules
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
Candidates may also decide to add 2 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.
iLEARN makes available also the ITIL 4 Specialist: Monitor, Support and Fulfil Combined eLearning course, covering the 5 ITIL 4 Practitioner courses included in the batch, with the same characteristics of the single practice courses.
Otherwise, candidates can attend an ITIL 4 Practitioner: Service Request Management training in a virtual classroom or in classroom on scheduled dates or in-house. The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.
Details about ITIL 4 Practitioner: Service Request Management course
Objectives
- Create well-defined and organized workflows and procedures.
- Minimize costs related to request processing and completion.
- Attain achievable fulfillment expectations and increase user satisfaction.
- Meet service level agreements (SLAs) with service consumers.
- Enhance reputation and build trust with service consumers through improved service quality and transparent user expectations.
- Evaluate and enhance the capability of the Service Request Management practice in the organization using the ITIL Maturity Model.
Who it is aimed at
This training course focuses on verifying the competencies and expertise of professionals who aim to foster seamless collaboration across practices and establish efficient service value streams. Job roles suitable for this training course include Service Request Manager, Service Transition Manager, Service Level Manager , Service Desk Manager, Service Desk Analyst, Desktop Support Engineer, Acquisition Manager, IT Asset Manager.
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Service Request Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.
Duration
- Online course duration: 12 months access to the course
- Classroom/distant course duration: 1 day
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Accreditation
Courses languages
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Certification
ITIL® 4 Practitioner: Service Request Management official certificate
This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.
Certificate type
Exam language
Exam format
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%