ITIL® 4 Practitioner: Service Request Management Courses

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What is Service Request Management and what is a Service Request Manager?

Service Request Management is a systematic approach to managing and fulfilling customer or user requests for services. It involves capturing, prioritizing, tracking, and resolving service requests within a defined framework.

A Service Request Manager is an individual or role responsible for overseeing and coordinating the service request management process. They ensure that service requests are properly recorded, assigned, tracked, and resolved in a timely and efficient manner. They may collaborate with various teams and stakeholders to ensure effective service delivery and customer satisfaction.

What is ITIL 4 Practitioner: Service Request Management training useful for?

The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals seeking to ensure high-quality services by efficiently and user-friendly handling of all pre-defined, user-initiated service requests.

iLEARN ITIL 4 Service Request Management training is designed to support candidates in achieving the necessary knowledge and capabilities to be awarded as a Service Request Manager.

How to achieve the ITIL 4 Practitioner: Service Request Management certification?

The ITIL® 4 Practitioner: Service Request Management certificate is obtained upon successfully passing the related ITIL certification exam.
To be eligible for ITIL 4 Practitioner: Service Request Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

ITIL 4 Practitioner: Service Request Management is one of the five practices included in ITIL 4 Monitor, Support and Fulfil batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Service Request Management certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Monitor, Support and Fulfil certification.

How to prepare for ITIL 4 Practitioner: Service Request Management exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides an ITIL 4 Practitioner: Service Request Management self-study course, including:

• The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample papers
• The official PeopleCert eBook
• A PeopleCert exam voucher code valid 12 months
• 2 hours of remote live coaching (optional)

Candidates may decide to add the remote coaching hours with our accredited trainers to better prepare for the final certification exam.

Otherwise, candidates can attend an ITIL 4 Practitioner: Service Request Management training in a virtual classroom or in classroom on scheduled dates or in-house.

If you want to achieve all the five ITIL 4 Monitor, Support and Fulfil practices certification, iLEARN makes available also the ITIL 4 Specialist: Monitor, Support and Fulfil Combined self-study package, covering the 5 ITIL 4 Practitioner courses and exams included in the batch.

The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Details about ITIL 4 Practitioner: Service Request Management course